General Privacy Policy

IMPORTANT NOTICE

Privacy @ BLOCK7

Last Revised: January 2022

Introduction and Definitions

This BLOCK7 General Privacy Policy (also referred to as the ‘Privacy Policy’) provides information on the collection, use, and sharing (collectively referred to “Processing” or “Process”) as of Personal Information by BLOCK7 Limited. Process also means any operation performed on information about You, including to collect, record, organise, structure, store, alter, use, transfer, destroy or otherwise make available.

BLOCK7 Limited owner and operator of BLOCK7.co.uk website (“Site”), is committed to protecting Your privacy. Where We refer to Processing Your personal data (where “Personal Data”) has the meanings as defined in the UK data protection legislation according to the Data Protection Act 2018, and the updated UK GDPR),this includes handling, collecting, protecting, and storing it.
Our users (“You”) include individuals who visit (“Visitors”) the Site, individuals who sign up (“Customers”) to use the Site and the related applications, products, and services (“Subscription Services and/or Offerings”), and individuals who register to attend (“Attendees”) online demos, seminars, or corporate events. This Privacy Policy applies to You and describes Our privacy practices in relation to the use of the Site and the Subscription Services and/or Offerings offered on Our Site, BLOCK7.co.uk. By visiting the Site or using the Subscription Services and/or Offerings provided on the Site, You are consenting to the practices described in this Privacy Policy.

In this Privacy Policy references to (“We,” “Us,” “Our” or “BLOCK7”) are references to BLOCK7 Limited in connection with Your use of BLOCK7’s Site, mobile applications, and social media pages that link to this Privacy Policy, Your interactions with BLOCK7 during in-person at BLOCK7 facilities and off-site meeting rooms or at BLOCK7 events, and in the context of other online or offline sales and marketing activities. This Privacy Policy also explains the privacy rights You have in relation to these Processing activities.
As used in this Privacy Policy, (“Personal Information” or “Personal Data”) means information that relates to an identified individual or to an identifiable individual. Personal Information is also referred to as (“Information About You”)

We collect and Process information about You and/or Your business to enable Us, and other members of the BLOCK7 network such as Our partner network or Our technology network to:
provide Our Subscription Services and/or Offerings to You or Our Customers; and to enable Us to provide You with information that We think may be of interest to You; and to meet Our legal or regulatory obligations; or strive to improve Our Subscription Services and/or Offerings and this extends to the data security We offer Our growing Customer and user base.

Updates

This General Privacy Policy was last updated on the Last Revised date at the top of this policy. However, this policy can change over time, for example to comply with legal requirements or to meet changing business needs. The most up-to-date version can be found on Our Site. In case there is an important change that We want to highlight to You, We will also inform You in another appropriate way (for example via a pop-up notice or statement of changes on Our Site).

When We update this policy, We will amend the revision date at the top of this page. The modified or amended privacy statement will apply from that date. We encourage You to review this policy periodically to remain informed about how We are protecting Your information.

Scope

This Privacy Policy applies to the Processing of Personal Information by BLOCK7 of:

Visitors and users of the BLOCK7 sites, including Our Site https://www.block7.co.uk , computer or mobile software applications and Our social media pages that link to this Privacy Policy (collectively referred to as the Sites); and
Attendees of BLOCK7 events, such as BLOCK7 demos, training, or BLOCK7-sponsored events; and
Customers and prospective customers and their representatives; and subscribers to BLOCK7’s resource services also known as (“BLOCK7 Community Hub”); and
blogs, publications, and newsletters; and
visitors to BLOCK7’s facilities; or suppliers and business partners and their representatives.

The Privacy Policy does not apply to the following activities:

Personal information collected about You by BLOCK7 Customers: BLOCK7 Customers are responsible for their own Personal Information collection and Processing practices, including when Customers use BLOCK7 Subscription Services and/or Offerings to Process Your Personal Information. Please consult that company directly if You have any further questions about its use of information about You.
Personal information processed by BLOCK7 to provide cloud, technical support, or other services to BLOCK7 Customers: (“Services Personal Information”) is Personal Information processed by BLOCK7 on behalf of a Customer to provide and perform contracted Subscription Services and/or Offerings. If You are a BLOCK7 Customer and We are Processing Personal Information on behalf of Your company, please refer to the terms and conditions attached to the Subscription Services and/or Offerings for information on how BLOCK7 processes Services Personal Information, available at https://www.block7.co.uk/privacy/services-privacy-policy.
Personal Information You provide on third party sites not controlled by BLOCK7: When interacting with Our Site, You also may link or connect with non-BLOCK7 websites, services, social networks, applications, or other features that are not governed by this Privacy Policy. Enabling these features will lead to other parties than BLOCK7 Processing information about You. BLOCK7 does not have any control over these features of other parties. We encourage Visitors to review the privacy statements on each of those other websites, services, social networks, and applications before disclosing any Personal Data and We encourage You to review the privacy policies of these parties before using their features.

Purpose of Collecting and Processing Your Personal Data

We value and respect any Personal Information and the purpose of this General Privacy Policy is to explain how We collect and or Process Personal Information.

Support

We may Process Personal Information to analyse, develop, improve, and optimise the use, function and performance of Our Sites and Subscription Services and/or Offerings, including:

for quality assurance and training purposes; and
to respond to Your requests; and
to deliver functionality on Our Sites; and
to administer Our subscriptions, publications, and newsletters (including the renewal Process); and
to provide Customer software and technical support; and
to tailor Subscription Services and/or Offerings to Your or Your company’s interests; or
Processing Personal Information to conduct surveys to improve Our Subscription Services and/or Offerings.

Services Personal Information is processed by BLOCK7 on behalf of a Customer to provide and perform contracted Subscription Services and/or Offerings and to create a BLOCK7 account and deliver functionality for their technical and functional management. If You are a BLOCK7 Customer and We are Processing Personal Information on behalf of Your company, please refer to the Services Privacy Policy for information on how BLOCK7 processes Services Personal Information, available at https://www.block7.co.uk/privacy/services-privacy-policy

In certain instances, Our Sites permit You to participate in interactive discussions, create a profile, post comments, opportunities, or other content, or communicate directly with another user or otherwise engage in networking activities on Our Sites, BLOCK7 may Process Personal Information when moderating these activities.

We may Process Your Personal Information to communicate and respond to Your requests and inquiries to BLOCK7 if You get in touch with Us (such as by submitting contact forms on Our Sites, reaching out to Us via BLOCK7’s sales chat, attending BLOCK7 events or other occasions, sending an email or by visiting social media platforms) and We Process information about You to communicate with You and to respond to Your requests or other inquiries. We can also Process Personal Information to interact with You on third party social networks.

We may Process Personal Information to secure Our Sites, control access to Our Subscription Services and/or Offerings and to comply with applicable laws such as to comply with an opt-out request.

Business and Commercial Use

We use Your Personal Data to create and administer a single sign-on (SSO) authorised user account (also may be referred to as an ‘Named User Account’) and to deliver functionality on Our Sites to provide access to Your registered Services enabling their technical and functional operational management.

If You place an order for Our Subscription Services and/or Offerings, or if You provide services to BLOCK7, Our employees, Customers or partners as a supplier or business partner, BLOCK7 processes information about You to engage in and enable the administration of the relevant transactions (such as by making payments or sending invoices as an when required), administer Your order and activate Your subscription credits, and help You get started and adopt Our Subscription Services and/or Offerings.

If You download Subscription Services and/or Offerings both paid or free usage from Our Sites, BLOCK7 uses information about You to confirm certain information about Your order, for example, that Your download was successful and that You did not experience problems in the download Process.

When You choose to register with Us, (such as to make use of Our BLOCK7 Community Hub), We need to Process the Personal Information provided by You so that We can create a BLOCK7 registration account for You. Please note, this only applies to Personal Information controlled by Us, not any Personal Information We Process on behalf of Our Customers.

BLOCK7 may Process Personal Information for marketing and sales activities (including events) based on Your consent where so indicated on Our Sites at the time Your Personal Information was collected, or further to Our legitimate interest to keep You updated to notify You about new product releases and service developments, events, alerts, updates, prices, terms, special offers and associated campaigns and promotions (including via newsletters). We may also use Personal Information to advertise Our Subscription Services and/or Offerings and to have Our distributors, resellers or partners notify You about Our Subscription Services and/or Offerings or their related Offerings (such as via joint sales or product promotions). We do Our best to tailor Your Site visit, marketing experience and Our communications to Your expressed interests. This happens, for example, if You sign up for Our B7 Community Hub or program such as Our partner network or Our technology network.

We also may use Your Personal Information that is publicly available via third parties to provide select tailored relevant business-to-business Subscription Services and/or Offerings to You that may be of interest to You as well as for marketing and sales campaigns and activities.
After first obtaining Your consent, We may also Process Your Personal Information to post Your name and testimonials on Our Sites.

Personal Preferences

You have privacy rights for the information We Process about You. You can choose to opt-out of third-party sharing, object to, or restrict Our use of Your Personal Information, delete, change, or correct Your Personal Information via Your authorised login identity to Your contracted subscription service or access Your Personal Information by filling out Our enquiry form. If Your enquiry relates to a BLOCK7 service account or support of BLOCK7 Subscription Services and/or Offerings, please go to the contact BLOCK7 page for resources and contact information to administer Your service account data.

Legitimate interest

To engage in transactions with Our Customers, suppliers, and business partners, and to Process purchases and downloads of Our Offerings, We need to Process information about You as necessary to enter or perform a contract with You.

In certain instances, We rely on Our legitimate interest in Processing contact and related information about You to comply with applicable laws and regulations. For example, to respond to a request from a regulator or to defend a legal claim or to communicate adequately with You and to respond to Your enquiry requests on Our Sites or through Our support services. We may also Process Personal Information in the performance and operation of Our business, such as to conduct internal audits and investigations or for finance and accounting and archiving and insurance purposes and to comply with applicable laws and regulations or any contracted other legal processes that have been agreed by You in mutually agreed contracts that are currently operative, or to Process a consent request.

We are required by law to set out in this Privacy Policy the legal grounds on which We rely to Process Your Personal Data. We rely on one or more of the following lawful grounds:

You have explicitly agreed to Us Processing Your information for a specific reason;
the Processing is necessary to perform the contracted agreement We have with You or to take steps to enter into an agreement with You;
the Processing is necessary for compliance with a legal obligation We have such as keeping records for tax purposes or providing information to a public body or law enforcement agency or preventing fraud;
the Processing is necessary for the purposes of a legitimate interest pursued by Us or a third party,

By contacting Us, such as by submitting an enquiry form, demo request, contact form, subscription trial or sign-up subscription form or reaching out to Us via BLOCK7’s sales chat, attending a BLOCK7 event or other occasions, sending an email or by visiting social media platforms, We Process information about You for the purpose of legitimate interest to communicate with You and to respond to Your requests or other enquiries. We can also Process Personal Information

to interact with You on third party social networks; and
to provide Our Subscription Services and/or Offerings to You or Our Customers and other third parties and ensure that Our engagements are well-managed; and
to protect Our business interests; and
to ensure that complaints are investigated; and
to evaluate, develop or improve Our Offerings; or
to keep You or Our Customers informed about relevant Offerings and provide You with information unless You have indicated at any time that You do not wish Us to do so.

If You attend an event such as a training or certification event, BLOCK7 may Process information about You gathered in relation to the event and can share information about Your attendance with Your company should You require such.

We rely on Our legitimate interest to analyse Your data to develop, improve, and optimise Our Sites, Offerings, and to maintain the security of Our Sites, networks, and systems and We may also use Your Personal Data to conduct due diligence checks relating to the Subscription Services and/or Offerings.

To the extent that We Process any special categories of data relating to You for any of the purposes outlined above, We will do so because:

You have given Us Your explicit consent to Process that data;
We are required by law to Process that data to ensure We meet Our ‘know Your Customer’ and ‘anti-money laundering’ obligations (or other legal obligations imposed on Us);
the Processing is necessary to conduct Our obligations under employment, social security, or social protection law;
the Processing is necessary for the establishment, exercise, or defence of legal claims; or
You have made the data manifestly public.

Please note that in certain circumstances it may be still lawful for Us to continue Processing Your information even where You have withdrawn Your consent, if one of the other legal bases described above is applicable.

Personal Data We Collect and Process

We may collect, record, and use Your Personal Data in physical and electronic form, and will hold, use, and otherwise Process that data in line with the current UK data protection legislation where (“Personal Data”) has the meanings as defined in the UK data protection legislation according to the Data Protection Act 2018, and the updated UK GDPR) for more information please reference Our GDPR Statement, available at https://www.block7.co.uk/privacy/gdpr-statement.

BLOCK7 processes information about You that directly identifies You, such as name, email, and address, and information about You that may only indirectly identify You such as device identifiers or online activity when not associated with Your name.

If You choose not to provide, or object to Us Processing, the information We collect, We may not be able to Process Your instructions or continue to provide certain Subscription Services and/or Offerings to You or Our Customers.

Certain online information about You or device information may originate from the use of cookies and similar technologies (for example, pixel tags and device identifiers) on Our Sites or sites of third parties. For more information on cookies and similar technologies, please refer to Our Cookies Policy on Our Site https://www.block7.co.uk/privacy/cookie-policy.
We may Process Your data because:

You give it to Us (for example, in a form on Our Site including when You sign up to a BLOCK7 demo, trial or Customer account to access Our Subscription Services and/or Offerings or attend a BLOCK7 sponsored event); or
other people give it to Us (for example, third- party service providers that We use to help operate Our business sources, such as data aggregators who may not have a relationship with You or third parties who collect information about You on behalf of BLOCK7 such as when You download a whitepaper and shared resources); or
it is publicly available.
We require this information for the following reasons:
Internal record keeping; and
We may use the information to improve Our Offerings; and
We may periodically send promotional email about new Subscription Services and/or Offerings, exclusive offers, or other information which We think You may find interesting using the email address which You have provided according to Your contact preferences; and
From time to time, We may also use Your information to contact You for market research purposes and may contact You by email, phone, or social networks according to Your contact preferences; and
We may use the information to customise the Site according to Your interests;
We may use Your information to market Our Subscription Services and/or Offerings, and to tailor Our marketing and sales activities to Your or Your company’s interests;

We may also collect the following information to understand Your needs and provide You with a better service. Specific pieces of information about You that BLOCK7 may collect, and Process depends on Your interaction with Us and includes:

name; and
age; and
contact information, such as physical address, country of residence, email addresses, and phone numbers; and
job title; and
company name; and
demographic attributes, when tied to Personal Information that identifies You; and
preferences; and
photographs that identify You and testimonials; and
transactional data, including Subscription Services and/or Offerings ordered, financial details and
payment methods; and
type of role an individual performs, and Your role within the company; and
audit record details during use of Our Subscription Services and/or Offerings including date, time, who, what has been entered, uploaded, amended, or deleted; and
company data such as the name, size, location of the company You work for as well as publicly available company information and activity associated with the company; and
employment and educational details (for example, the organisation You work for, Your job title); and
financial credit check information; and
social media postings or messages on any blogs, forums, platforms, wikis or social media applications and Subscription Services and/or Offerings that We provide (including with third parties); and
data from surveys conducted by BLOCK7 or by third parties on behalf of Us and publicly available information; and
unique IDs such as Your mobile device identifier or cookie ID on Your browser; and
IP address and information that may be derived from IP address, such as geographic location, Your browser type, device type, operating system, the presence, or use of apps, screen resolution, together with Your access times; and
certain location or geolocation information You provide directly or through automated means, if You choose to enable location-based Subscription Services and/or Offerings from Your device or BLOCK7 app; and
behavioural data of the internet connected computer or device You use when interacting with Our Sites, such as advertisements clicked or viewed, social networks and content areas, date and time of activities or the web search used to locate and navigate to a Site; and
call recording and chat transcript data from sales and Customer support calls and live chat sessions or interviews; and
other information relevant to Customer surveys and/or offers You have subscribed to; and
information in any complaints You make; and
photographic or video footage and other information We may collect when You attend Our premises; and
details of how You like to interact with Us, and other similar information relevant to Our relationship with You.

When Our Customer or another third party gives Us Personal Data about You, We make sure they have complied with the relevant privacy laws and regulations. This may include, for example, that the Customer or other third party has informed You of the Processing and has obtained any necessary permission for Us to Process that information as described in this Privacy Policy.

We may also collect Personal Information if You register for BLOCK7 Sites and Subscription Services and/or Offerings using a third-party social network account (e.g., LinkedIn, Facebook, and Twitter). For example, the Site may allow You to login using Your social network account credentials. We may collect the username associated with that social media account and any information or content You have permitted the social media network to share with Us, such as Your profile picture, email address, and birthday. The information We collect may depend on the privacy settings You have with the social network site, so please review the privacy statement or policy of the applicable social network site. When You access Our Site through Your social network account, You are authorising Us to collect and use Your information in accordance with this privacy statement.

Security of Your Personal Data

We are committed to ensuring that Your information is secure. To prevent unauthorised access or disclosure We have put in place suitable physical, electronic, and managerial procedures designed to safeguard, protect, and secure Personal Information We collect against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorised disclosure, or access, as well as all other forms of unlawful Processing.
To manage the security of Our Sites, facilities, networks, and systems We may collect Site use data for security and operations management to help keep Our Sites, facilities, networks, and systems secure, or to investigate and prevent potential fraud, including ad fraud and cyber-attacks and to detect bots.
We use a range of measures to ensure We keep Your Personal Data secure, accurate and up to date. These include:

education and training to relevant staff to ensure they are aware of Our privacy obligations when managing Personal Data;
administrative and technical controls to restrict access to Personal Data to a ‘need to know’ basis;
technological security measures, including fire walls, encryption, and anti- virus software; and
physical security measures, such as security passes to access Our premises where required.

The transmission of data over the internet (including by e-mail) is never completely secure and We are aware of how data, in its different guises, are being used in the modern world and the changes in UK data protection legislation, to safeguard it. So, although We use appropriate measures to try to protect Personal Data, We cannot guarantee the security of data transmitted to Us or by Us. We are continually making various changes to improve the security of the data We hold and Process on Our Customers’ behalf. With the increasing demands of data storage and data Processing security will remain, a continuous focus to which We are fully resolute.
When third parties are given access to Your Personal Information, We will take appropriate contractual, technical, and organisational measures designed to ensure that Personal Information is processed only to the extent that such Processing is necessary, consistent with this Privacy Policy, and in accordance with applicable law.

Shared Data

Your Personal Information is shared for business and commercial purposes throughout BLOCK7’s organisation and with relevant third-party service providers that legally and reasonably require access to Personal Data relating to You (for example, order fulfilment, analytics, event/campaign management, Site management, information technology and related infrastructure provision, Customer service, e-mail delivery, auditing, and other similar service providers) in order for those service providers to perform business functions on behalf of BLOCK7;
Additionally, Your Personal Information may be shared with Our partner network including distributors, resellers, integrators, or Our technology network including event co-hosts and sponsors, service providers and integration partners, according to Your authorised approval.
BLOCK7 employees are authorised to access Personal Information only to the extent necessary to serve the applicable purpose(s) and to perform their job functions.
In delivering Our Offerings, We Process and manage the data We hold, and the data captured maybe shared with other authorised users, Your employer and/or its advisers, or Your advisers for example in managements reports and other reporting services usually under the terms of an agreed contract.;
We may share Personal Data where necessary with credit reference agencies or other organisations that help Us make credit decisions and reduce the incidence of fraud; and
We will also share such confidential Personal Data which is required to be disclosed by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction, provided that, to the extent it is legally permitted to do so. In such an event We will provide You with notice of such disclosure as soon as possible and, where notice of disclosure is not prohibited and is given in accordance with legal requirements, We will consider the reasonable requests of the other party in relation to the content of such disclosure.
In the event of a reorganisation, merger, sale, acquisition, joint venture, assignment, transfer or other disposition of all or any portion of Our business, assets, or stock (including in connection with any bankruptcy or similar proceedings) We rely on Our legitimate interest to share such applicable Personal Data with relevant third parties;
As required by law, We will share Personal Data such as to comply with a legal Process, when We believe in good faith that disclosure is necessary to protect Our rights, protect Your safety or the safety of others, investigate fraud, or respond to government requests, including public and government authorities, for national security and/or law enforcement purposes and anyone to whom We may transfer Our rights and/or obligations under the Terms of Use;
We may share Personal Information with third parties such as event partners or conference sponsors for a commercial purpose regarding Your personal attendance at a BLOCK7 event such as when You scan Your badge at a sponsored booth.
Our Sites may host various blogs, forums, wikis and other social media applications or services that allow You to share content with other users (collectively “Social Networks”). Any Personal Data that You contribute to these Social Networks can be read, collected, and used by other users of the application. We have little or no control over these other users, so any information You contribute to these Social Networks might not be managed in line with this General Privacy Policy and thus We have no liability for You using such.

Please note that BLOCK7 does not control the content that You may post to BLOCK7 communities forums or Social Networks; in certain cases, such content may be publicly available on the internet. You should carefully consider whether You wish to submit Personal Information to these forums or Social Networks and whether You wish to make Your profile available to other users, and You should tailor any content You may submit accordingly.

How Long We Keep Your Personal Data

We seek to ensure that We only keep Your Personal Data for the longest of:

the period necessary for the relevant activity or Subscription Services and/or Offerings; and
the legal retention period that is specified in any contract agreements between BLOCK7 and You; and
any retention period that is required by law; or
the period in which litigation or investigations might arise in respect of such services.

Your Rights

Your rights under data protection laws include the right to:

obtain confirmation that We are Processing Your Personal Data;
request copies of Your data;
request correction of Your data;
request erasure of Your data;
raise a complaint:
request details of the Processing of Your data (purpose, type, storage periods, recipients, source);
object to Us Processing Your data where You have previously provided consent; and
ask Us to restrict the Processing.

You must ask Us in writing, and We will endeavour to respond within a reasonable period, and in any event within one month in line with the UK data protection legislation. We will comply with Our legal obligations as regards Your rights as a data subject. To help Us ensure that Your information is up to date, let Us know if any of Your personal details change using the contact details set out in this section. For more detailed information please refer to Our GDPR Statement at https://www.block7.co.uk/privacy/GDPR-Statement

If You wish to exercise any of the rights set out above, please write to or email Us as soon as possible, via the contact details stated below;
contacting Us via the Contact Form on Our Site;
writing to Support, BLOCK7 Limited, The Venture Centre University Of Warwick Science Park, Sir William Lyons Road, Coventry, West Midlands, England, CV4 7EZ;
sending an email to [email protected].

or if You have any questions or comments about privacy issues, You can unsubscribe using the instructions We provide via Our Site or contact via the contact details stated above.
You can also complain to the Information Commissioner’s Office, which regulates and supervises the use of Personal Data in the UK, on 0303 123 1113.

We will not sell, distribute, or lease Your Personal Information to third parties unless We have Your permission or are required by law to do so. We may use Your Personal Information to send You promotional information about third parties which We think You may find interesting if You tell Us that You wish this to happen.

A small fee will be payable should You exercise Your right to request details of Personal Information which We hold about You under the Data Protection Act 1998 and GDP Regulation 2018.

Sensitive Personal Information

We ask that You do not send Us, and do not share any Sensitive Personal Information (for example, government-issued IDs, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background, or trade union membership). Sensitive personally identifiable information (PII) is data that can be traced back to an individual and that, if disclosed, could result in harm to that person.

Contact Information

We have a Privacy Team that is responsible for the implementation of Our privacy policy and procedure program. If You have questions or comments about this General Privacy Policy and Our privacy practices or if You are a Customer and need to update, change, or remove information from any personal records, please contact Us using the Contact Form on Our Site.